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Delivery
An E-mail confirming successful transmission of your order will be sent to you.
We endeavour to deliver to UK addresses within 48 hours. To make allowance for the unforseen, please allow up to 5 days for delivery. FREE DELIVERY for all U.K. orders. Please contact our Customer Services Department for delivery charges to destinations outside the UK.
If you wish to take delivery of your order at work or have your order delivered to a neighbour or relative who will take delivery for you, please insert their name and address in the 'Delivery Address' panel. Use the delivery address panel too if the order is a gift that you would like to be sent direct to the recipient.

 

How to Order
You can order products from us online, or by post, telephone or e-mail.
To order simply place the product in your basket by clicking on the 'buy now' panel next to the product.
Carry on shopping by selecting as many products as you wish. When you have finished, 'check out' to submit the order.
This will then show you which products you have chosen and the cost for the total order. You will then be asked to confirm the delivery address and input your payment details.
After you have entered these details, you will be taken to a review screen where you can check that the details are correct. If they are wrong, simply go back and amend the mistakes.
Once you are happy with your order, just confirm and press the Make Payment button. The order will then be sent to us to process. An E-mail confirming receipt of the order will be sent.

 

Privacy
We may occasionally make our mailing list available to other carefully selected organisations with special offers that may be of interest to you. If you prefer not to receive such offers, please write to Customers Services, The South Downs Trading Company, PO Box 386 TEDDINGTON Middlesex TW11 8ZN.

 

Security
Security is a priority for us and we realise it is a major issue for anyone purchasing on the Internet. We understand that you need to know that a website is legitimate and that transactions are secure before you buy.
Secure server software encrypts your credit card number. The information travels through a secure socket layer (SSL) "pipeline" so it's transmitted directly from your computer to the 'Worldpay' clearing centre. No employees of the South Downs Trading Company nor its agents ever get to view your confidential card details. SSL is the industry standard security technology used by Microsoft, Netscape, and leading internet commerce companies - it's the most advanced security measure available.
If you still prefer not to send your credit or debit card number over the Internet you can use one of the other methods below:
Post to
The South Downs Trading Company
Elmhurst House

111 Cambridge Road
TEDDINGTON
Middlesex
TW11 8DF
Phone 0800 622 6405
E-mail enquiries@southdowns.co.uk

We endeavour to keep any information we hold about you brief, accurate and up to date. Any information we store that is no longer relevant will be deleted after a reasonable length of time.
You can request, at any time, that we stop using your information and mailing our catalogues to you, by notifying our Customer Services Department on 0800 622 6405

 

Guarantee
We want you to be happy with your purchases and the service you receive from us. If any item is unsatisfactory, just return it to us within 30 days for a full refund or replacement. This guarantee is in addition to your normal statutory rights.

 

Terms & Conditions
(i) All items are subject to availability.
(ii) VAT is charged at the standard rate, currently 20%.
(iii) We occasionally make our mailing list and e-mail addresses available to other carefully selected organisations whose products and services we consider may be of interest to you. If you would prefer not to be included in such mailings please write to The South Downs Trading Company, 111 Cambridge Road, TEDDINGTON, Middlesex TW11 8DF
(iv) All orders must be paid for in sterling.
(v) The South Downs Trading Company accepts payment by cheque and the following credit and debit cards: Visa, Mastercard and Delta, subject to verification.
(vi) If you purchase from this site, you agree to The South Downs Trading Company terms and conditions of sale as set out above.

(vii) The South Downs Trading Company is registered in England No. 1513792 VAT Reg 805961518

 

 

 

 

 

 

0800 622 6405

(FREEPHONE)

FREE

48 hour DELIVERY

on all U.K. orders

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Customer Services

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